Amending or Cancelling a booking

✏️ Amending a booking's start or end time

You can amend or change your booking start and end time, by going into “My reservations”.

Select the booking you want to change, and then tap/click “Edit” on the bottom.

Then it will ask you to select a new start time/date and end time/date.

Please note: if you have already begun this booking, you will not be able to change the start date, and you will only be able to change your booking to end 30 minutes before the next booking begins.

This 30 minute buffer time allows the car some time to be recharged between bookings.

If you need to change the date, you can do this by tapping "Change" and selecting the new date.

Tap "Confirm" to confirm the new start date/time.

❗ If you are running late and the car is booked soon after you, please call us on 0300 373 5500 so that we can try to inform the next member.

❌ Cancelling a booking

You can cancel your booking, by going into “My reservations”.

Select the booking you want to change, and then tap/click “Cancel” on the bottom.

It will ask you to the confirm your cancellation, which you can do by tapping "Yes".

👉 Cancellation fees

If you cancel your booking at least 15 minutes before it is due to start, you will be refunded the entire cost of the booking.

Please note: Even if you do not tap "Begin reservation", our system will automatically take the cost of the hours you have booked it for, unless you have taken the steps above to cancel your booking.

This is because the car has been reserved for you, and is unusable by anyone else during your booking period.