Unplugging the cable to start your journey

Usually, when you arrive at the car the charging lead will be plugged into both the car and the charger.

Start your booking and unlock the vehicle, and then use the unlock button on the physical car key found in the glove box, to release the cable from the car side.

You may need to tap the charging card on the charge point, to end the charging session and get the cable to release from the charge point. If it's still stuck, try pushing the cable end further into the charger, then pulling it back out.

Please neatly place the charger in its bespoke bag that is stored in the boot of the car, before your journey 🙌

❗ The charging cable must remain in the car when not plugged in.

❓ If you need any help, please ring us on 0300 373 5500 ☎️